> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safaridesk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# SafariDesk Documentation

> Official SafariDesk documentation. Set up your helpdesk, manage ticket queues, configure SLAs, and choose between fully managed cloud hosting or self-hosted open source deployment.

## Welcome to SafariDesk

SafariDesk is an open-source helpdesk that gives support teams a shared inbox, structured ticket ownership, SLA workflows, and reporting — deployable on your own infrastructure or fully managed in the cloud.

<Card title="Quick start" icon="rocket" horizontal href="/quickstart">
  Forward your first support inbox, create a ticket queue, and invite your team in minutes.
</Card>

## Choose your deployment

<Columns cols={2}>
  <Card title="Cloud-Hosted" icon="cloud" href="https://safaridesk.io/en-US/cloud-hosted">
    Fully managed by the SafariDesk team. Includes hosting, updates, monitoring, and backups. Plans start at \$7.20/month for 1–3 agents with a 30-day free trial.
  </Card>

  <Card title="Self-Hosted (Open Source)" icon="server" href="/open-source">
    Deploy SafariDesk on your own infrastructure. Free to use in production. Optional paid support plans available from \$999/year.
  </Card>
</Columns>

## Core workflows

Master the day-to-day operations that power your support team.

<Columns cols={2}>
  <Card title="Email to Ticket" icon="envelope" href="/tickets/create">
    Forward a support inbox into SafariDesk and turn customer emails into structured, trackable tickets.
  </Card>

  <Card title="Manage queues" icon="layer-group" href="/queues/overview">
    Scan open, pending, overdue, and resolved work from a shared inbox so nothing falls through the cracks.
  </Card>

  <Card title="Assign & escalate" icon="arrow-up-right-from-square" href="/tickets/assignment">
    Assign tickets to agents, add internal notes, and escalate when needed with full activity history.
  </Card>

  <Card title="Close & resolve" icon="circle-check" href="/tickets/resolution">
    Mark issues resolved, collect CSAT ratings, and keep your queue clean.
  </Card>
</Columns>

## Configure SafariDesk

Tailor the system to fit how your team actually works.

<Columns cols={2}>
  <Card title="Team & roles" icon="users" href="/settings/team">
    Add agents, define roles, and set permissions across your support org.
  </Card>

  <Card title="Custom fields" icon="sliders" href="/settings/custom-fields">
    Extend ticket forms with fields specific to your product or service.
  </Card>

  <Card title="SLA policies" icon="clock" href="/settings/sla">
    Set response and resolution targets, configure breach rules, and automate escalation notifications.
  </Card>

  <Card title="Knowledge base" icon="book" href="/settings/knowledge-base">
    Publish self-service help content to deflect repeat questions before they become tickets.
  </Card>
</Columns>

## Integrate your stack

Connect SafariDesk with the tools your team already uses.

<Columns cols={2}>
  <Card title="REST API" icon="terminal" href="/api-reference/introduction">
    Automate ticket creation, updates, and lookups from any system via the SafariDesk API.
  </Card>

  <Card title="Webhooks" icon="webhook" href="/integrations/webhooks">
    Push real-time ticket events to your own services or third-party platforms.
  </Card>

  <Card title="Microsoft SSO" icon="microsoft" href="/integrations/microsoft-sso">
    Enable single sign-on for your team using Azure AD with multi-tenant support.
  </Card>

  <Card title="Email forwarding" icon="envelope-open" href="https://docs.safaridesk.io/SafariDesk-email-configuration">
    Connect Gmail or Outlook and route support emails into SafariDesk without changing your current setup.
  </Card>
</Columns>

## Reports & insights

Understand performance and catch bottlenecks before they escalate.

<Card title="Analytics overview" icon="chart-line" horizontal href="/reports/overview">
  Monitor response time, resolution performance, backlog trends, and agent workload from one reporting dashboard.
</Card>

## Need help?

<Columns cols={2}>
  <Card title="Contact support" icon="life-ring" href="https://home.safaridesk.io/support">
    Can't find what you're looking for? Reach the SafariDesk team at [support@safaridesk.io](mailto:support@safaridesk.io) or +1 (202) 995-4668.
  </Card>

  <Card title="Book a demo" icon="calendar" href="https://cal.com/safaridesk/demo">
    Talk to the SafariDesk team about your ticket volume, SLA requirements, and deployment options.
  </Card>
</Columns>