# SafariDesk Documentation > Everything you need to manage support tickets, resolve issues faster and deliver exceptional customer service. ## Docs - [AGENTS](https://docs.safaridesk.io/AGENTS.md) - [AI Help Centre (Chatbot) in SafariDesk](https://docs.safaridesk.io/AI-Help-Centre.md): Configure and deploy the SafariDesk AI Help Centre — an intelligent chatbot that answers customer questions using your Knowledge Base, auto-categorizes tickets, routes to the right department, and escalates seamlessly when human support is needed. - [Labels in SafariDesk](https://docs.safaridesk.io/Label.md): Create and manage labels in SafariDesk to organize, tag, and highlight tickets and tasks across your workspace. Learn how to apply labels, manage their status, and use them for cross-functional visibility, filtering, and reporting. - [Email Integration & Settings in SafariDesk](https://docs.safaridesk.io/SafariDesk-email-configuration.md): Connect and configure email mailboxes in SafariDesk. Learn how to integrate Gmail, Microsoft, Custom IMAP, or forwarding aliases, manage mailbox settings, customize email signatures, edit notification templates, and configure inbox filters. - [Integrations in SafariDesk](https://docs.safaridesk.io/SafariDesk-integrations.md): Connect SafariDesk with your favorite tools and services. Learn how to integrate Slack, Email, Microsoft Teams, Telegram, and Webhooks to streamline ticket notifications, automate updates, and keep your team informed across every platform they use. - [Agents Management & Team Configuration in SafariDesk](https://docs.safaridesk.io/agents-management.md): Learn how to manage agents in SafariDesk. This guide covers creating, editing, searching, activating, deactivating, and deleting agents, as well as assigning departments and controlling access levels. Ensure your support team is organized and tickets are routed correctly for efficient customer servi… - [Contacts Management in SafariDesk](https://docs.safaridesk.io/contacts-management.md): Learn how to manage customer contacts in SafariDesk. This guide covers creating, editing, searching, and deleting contacts, as well as adding internal notes and viewing ticket history. Keep your customer information organized to provide faster, more personalized support. - [SafariDesk Dashboard – Helpdesk Overview & Queue Management](https://docs.safaridesk.io/dashboard.md): Learn how to use the SafariDesk dashboard to monitor ticket volume, queue health, agent workload, and overdue requests in one shared support view. - [SLA Management in SafariDesk](https://docs.safaridesk.io/essentials-copied-3/managing-tickets-copied-1.md): Set up and manage Service Level Agreements (SLAs) in SafariDesk to monitor ticket response and resolution times. Learn how to enable SLA tracking, configure priority policies, define business hours, and manage holidays for accurate SLA measurement. - [Ticket Categories in SafariDesk](https://docs.safaridesk.io/essentials-copied-3/managing-tickets-copied-2.md): Create and manage ticket categories in SafariDesk to classify support requests into precise subtopics within departments. Learn how to set up categories, assign them to departments, and improve ticket routing, agent clarity, and reporting accuracy. - [Departments in SafariDesk](https://docs.safaridesk.io/essentials-copied-3/managing-tickets-copied-3.md): Organize your SafariDesk workspace by creating and managing departments. Learn how to group agents, route tickets, assign support emails, and use categories for precise ticket classification across your support operation. - [CSAT Management in SafariDesk](https://docs.safaridesk.io/essentials-copied-3/managing-tickets-copied-6.md): Enable and configure Customer Satisfaction (CSAT) surveys in SafariDesk to collect feedback after ticket resolution. Learn how to customize survey questions, set expiry periods, and use responses to improve support quality and team performance. - [SafariDesk Documentation](https://docs.safaridesk.io/introduction.md): Official SafariDesk documentation. Set up your helpdesk, manage ticket queues, configure SLAs, and choose between fully managed cloud hosting or self-hosted open source deployment. - [Knowledge Base Management in SafariDesk](https://docs.safaridesk.io/knowledge-base-management.md): Manage your SafariDesk knowledge base with ease. Learn how to create categories, write and publish articles, organize documentation, and optimize your help center for better self-service support. - [Managing Tasks in SafariDesk: Organize, Track & Complete Internal Work](https://docs.safaridesk.io/managing-tasks.md): Learn how to manage tasks in SafariDesk. This guide covers creating tasks from tickets or manually, viewing tasks in list format, linking tasks to tickets, restoring deleted tasks, configuring task ID formats, and managing task workflows. Improve internal collaboration and track team productivity ef… - [Managing Tickets in SafariDesk: Create, Track & Resolve Support Requests](https://docs.safaridesk.io/managing-tickets.md): Learn how to manage tickets in SafariDesk. This guide covers creating tickets via email, web, or customer portal, viewing tickets in list, card, or detailed layouts, using quick actions, recovering deleted tickets, and configuring ticket ID formats. Ensure your team handles customer requests efficie… - [Roles and Permissions Management in SafariDesk](https://docs.safaridesk.io/roles-permissions-management.md): Control user access and manage team roles in SafariDesk. Learn how to assign Admin and Agent roles, update permissions, track user activity, and maintain a secure, well-organized workspace. - [General Settings and Configuration in SafariDesk](https://docs.safaridesk.io/settings-configuration.md): Configure and manage your SafariDesk workspace, including system URLs, business information, branding, appearance, and critical workspace actions. Learn how to customize logos, portal links, themes, and ensure a consistent experience for your team and customers. ## OpenAPI Specs - [openapi](https://docs.safaridesk.io/api-reference/openapi.json) ## Optional - [OpenSource](https://.com/docs)