Welcome to SafariDesk
SafariDesk is an open-source helpdesk that gives support teams a shared inbox, structured ticket ownership, SLA workflows, and reporting — deployable on your own infrastructure or fully managed in the cloud.Quick start
Forward your first support inbox, create a ticket queue, and invite your team in minutes.
Choose your deployment
Cloud-Hosted
Fully managed by the SafariDesk team. Includes hosting, updates, monitoring, and backups. Plans start at $7.20/month for 1–3 agents with a 30-day free trial.
Self-Hosted (Open Source)
Deploy SafariDesk on your own infrastructure. Free to use in production. Optional paid support plans available from $999/year.
Core workflows
Master the day-to-day operations that power your support team.Email to Ticket
Forward a support inbox into SafariDesk and turn customer emails into structured, trackable tickets.
Manage queues
Scan open, pending, overdue, and resolved work from a shared inbox so nothing falls through the cracks.
Assign & escalate
Assign tickets to agents, add internal notes, and escalate when needed with full activity history.
Close & resolve
Mark issues resolved, collect CSAT ratings, and keep your queue clean.
Configure SafariDesk
Tailor the system to fit how your team actually works.Team & roles
Add agents, define roles, and set permissions across your support org.
Custom fields
Extend ticket forms with fields specific to your product or service.
SLA policies
Set response and resolution targets, configure breach rules, and automate escalation notifications.
Knowledge base
Publish self-service help content to deflect repeat questions before they become tickets.
Integrate your stack
Connect SafariDesk with the tools your team already uses.REST API
Automate ticket creation, updates, and lookups from any system via the SafariDesk API.
Webhooks
Push real-time ticket events to your own services or third-party platforms.
Microsoft SSO
Enable single sign-on for your team using Azure AD with multi-tenant support.
Email forwarding
Connect Gmail or Outlook and route support emails into SafariDesk without changing your current setup.
Reports & insights
Understand performance and catch bottlenecks before they escalate.Analytics overview
Monitor response time, resolution performance, backlog trends, and agent workload from one reporting dashboard.
Need help?
Contact support
Can’t find what you’re looking for? Reach the SafariDesk team at [email protected] or +1 (202) 995-4668.
Book a demo
Talk to the SafariDesk team about your ticket volume, SLA requirements, and deployment options.